Privacy Policy

Last updated: March 18, 2026

1. Introduction

Welcome to Rapha Health and Fitness Group (“we”, “our”, or “us”). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services, including fitness coaching, health programmes, and related support.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information

Full name

Email address

Phone number

Date of birth (if provided)

Emergency contact details (if applicable)

b. Health & Fitness Information

Fitness goals

Exercise history

Health conditions or injuries (if voluntarily provided)

Progress tracking data (e.g., weight, measurements, performance metrics)

c. Payment Information

Billing details (processed securely via third-party payment providers; we do not store full card details)

d. Website Usage Data

IP address

Browser type and device information

Pages visited and time spent on the site

e. Cookies

We use cookies and similar technologies to improve user experience and analyse website performance.

3. How We Use Your Information

We use your information to:

Deliver personalised fitness and health programmes

Respond to enquiries and provide customer support

Manage bookings, memberships, and payments

Monitor progress and improve our services

Send updates, newsletters, or promotional content (only with your consent)

Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

Consent – for marketing communications and sensitive health data

Contract – to provide our services to you

Legal obligation – to comply with applicable laws

Legitimate interests – to improve our services and user experience

5. Sharing Your Information

We may share your data with:

Trusted service providers (e.g., payment processors, scheduling tools)

Professional advisers where necessary

Legal authorities if required by law

We do not sell or rent your personal data to third parties.

6. Sensitive Health Data

As a health and fitness provider, we may process sensitive personal data (such as health information). We will only do this:

With your explicit consent

When necessary to provide safe and effective services

You are not required to provide this information, but doing so may limit the services we can offer.

7. Data Retention

We retain your personal data only for as long as necessary to:

Provide our services

Meet legal, tax, and regulatory requirements

When your data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

Request data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Data Security

We take appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16 without parental or guardian consent. We do not knowingly collect data from children without such consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: info@raphahealthandfitnessgroup.co.uk

Address: 1 Bedford Drive, LEEDS, LS16 6DQ